"It was brilliant! I would have to give you a 10/10. Jo was my main point of contact and so was Toyah to be honest. There is absolutely nothing to improve on as it was sold very quickly. We were kept up informed and it was all just very spot on. It was my first house sell although my wife has done it before but it was just excellent! Every part was very good, they seemed to treat you as a friend and not a customer. I just want to say a big thank you from Mr & Mrs Clements."
"My partner and I rented a property from Jones Robinson for a year. They were always extremely helpful and obliging to our requests. Their online logging system made reporting maintenance issues really easy and they were always quick to resolve them. Anna, who was our property manager, was always really helpful and responded to all email queries quickly. We have rented from several different companies in the past couple of years and this was by far the best."
"The staff at Church Robinson were great and helped us every step of the way buying our first home. Regular email updates and correspondence between the solicitors to keep things on track. Highly recommend."
"Paul Hodgson gave advice and assistance over an extended period on a conversion project. Paul's speed of action and clarity of advice demonstrated clear and deep market knowledge which was invaluable in making informed and timely judgements. In short we received an excellent professional service."
"I can thoroughly recommend the Jones Robinson team at the Marlborough office. From my first visit to the office where I met Michael Simpson, to the market appraisal he carred out at my home, I felt I was in safe hands. Michael was friendly, polite and extremely professional and offered plenty of help and useful advice. He made it clear hat he was available at any time if I had further questions and was quick to respond to calls/emails. In the event we did not proceed with the sale but I would have no hesitation in recommending Jones Robinson to anyone else and would certainly use them myself in the future should the need arise."
"Definitely, the best lettings agency I've ever dealt with, Regardless of all the calls and trouble I've given them, they've always given me that helping hand in all situations. They made all background processes simpler and eased the moving in process. never had such a swift experience with any other lettings agency. Vanessa (Lettings Consultant) did an amazing job and made this process much better.
Not just that, the personalized card included (in the moving in pack) certainly made my day.
Definitely a 10/10 service from Jones Robinson and would for sure recommend them!"
"Lovely team, Jo especially was amazing at post sales support, she was the main point of contact for our chain and was on the ball chasing everyone up! Highly recommended."
"We recently sold our property through Jones Robinson Marlborough after having tried with other agents. We found their lines of communication and understanding of our requirements to be excellent also the commitment to selling our property without fault. We would not hesitate to recommend."
"Paul Hodgson and his team, including Nicky Simpson, were amazing. Any obstacles were treated as challenges to be surpassed and were in fact simply brushed aside. We had our property on the market with a different estate agency for several months but then changed to Jones Robinson and within 2 days of our property reappearing on the market we had 4 offers at the full asking price. We chose Jones Robinson after personal recommendations. Save yourself time and make them your first choice. David Seib."
"We have just exchanged on our house in Lambourn and the service that we received was outstanding. No wonder there are so many sold boards in the village. Thank you Jo and Toyah."
"Jones Robinson have been really helpful throughout sorting out our tenancy especially Vanessa who has been able to provide us with all information when required and making the process calm for us. Really great level of service definitely recommend this estate agent for either letting or buying."
"When my family's firm of Chartered Surveyors for three generations decided to give up their letting department I was forced to find a new agent.
So we found Martin Walker Chartered surveyors in Devizes to take over the letting of our properties 10 years ago, and I cannot find a bad word to say about their management. The tenants are all happy too. Sian Kirk has been brilliant.
We recently decided to sell one property which Jones Robinson incorporating Martin Walker have dealt with.<
The sales was by no means straightforward, but with the patience of Mikyle Andrews and Andrew Francis in the team they have overcome an unbelievable string of hurdles on the route to exchange.
After receiving a large number of potential buyers in the first week they were invited to tender offers.
10 offers came in and so we accepted the highest cash buyer. However, the neighbour was determined he was going to buy this property and he caused enough trouble to prevent anyone else from doing so.
He then continued on a day-to-day basis for five months to send continual e-mails and telephone calls, passing deadlines for exchange and querying this and that as well as trying to have the price reduced and being extremely awkward.
We are so happy with the way this has been handled - unending professionalism, politeness and patience. We would use Jones Robinson again and recommend them to other people."
"Really supportive throughout the process of purchasing our home. Very good a keeping the chain moving and pleasant to speak with."
"From the very start we had the greatest of confidence in Martin Walker, at all times he has been professional and focused on the matter in hand. The selling of my parents house has taken two years in all this time we as a family have been kept regularly informed , this was carried out mostly by Andrew who made us feel part of the negotiations . At times we needed advice as to the next step forward , advice was given readily. We would be delighted to recommend Martin Walker and his team as the best."
"My dealings with Jones Robinson started with the Newbury office but became the first property taken into the books of the new Marlborough office in early January 2019. Great guidance and advice from Michael Simpson and just a different way of marketing properties at realistic values to get a sale. Many other properties in our village have not moved for a year to two years so most likely over priced. Agreed a strategy with Michael and property sold with 6 DAYS. Exchange and completion of sale done in 6 weeks all finished by 22nd March 2019. First sale for the Marlborough office I believe. Would thoroughly recommend the Marlborough office to sell any property in the area. Cannot speak too highly of Michael and his team."
"Service and communication was excellent from Lucy Cook, Sian Kirk, and Vanessa Burgess. As well as a very enthusiastic, honest, and thorough viewing by Paul Hodgson. Overall excellent service from an excellent company."
"My husband and I contacted Church Robinson to help us purchase a house in Didcot. The staff has been really friendly and helpful during house viewings, purchase negotiation and sales support. The house purchase was with a chain. The whole process took a bit of time (and stress!). The staff (Jo Manners in particular) has been fantastic working towards the completion. We really appreciate clear communication and regular updates. We felt that we were looked after. We recommend Church Robinson to anyone who wish to purchase a property!"
"These guys are on the ball. Supposedly moving house is the second most stressful thing you'll ever do...doesn't seem like it when you have Martin Walker supporting you through the whole process. As this was the first time we have sold and brought, they were great at guiding us through the tedious process, advising us who to speak to and when, they were always happy to liaise with our Solicitor or do any chasing with other parties involved. Very friendly and approachable, I would highly recommend them! Happy to have chosen Martin Walker and paid a little more than using an on-line only Estate Agents, we will be using them again when we next move (which I hope won't be for many years). Thanks Martin Walker!!!"
"I just wanted to put on record with yourselves our sincere appreciation of the outstanding service we have received from your Lambourn office during the sale of our property at 5 The Green, Baydon. We have now exchanged contracts and are going through the final formalities before completion.
You don't always get a great service these days, but I think that when you do you should say so.
Estate agents often get a hard time too in general, but Joanne Schedler and Toyah Leonard have done a quite superb job for us in seeing the process through from start to (now almost) finish: presenting their detailed marketing ideas tailored to our particular property and circumstances, explaining the local market to us, conducting that marketing and the viewings diligently, drawing on their deep local knowledge and contacts when bumps in the road came along: in other words, being utterly professional at all times.
Harder to measure but just as important, they proved to be thoroughly nice and decent people and, when you're involved in the stresses of a property chain, you cannot underestimate how valuable that is, as I'm sure you already appreciate. Not only have they carried out their duties impeccably, but Joanne and Toyah have exceeded any expectations we had in the level of service they have provided, always going the extra mile.
I must particularly mention Toyah, who has worked with tireless professionalism and always cheerfully, even when obviously working under significant pressure, to see the process through to these final stages. Quite simply you could not find the slightest fault with what she has done for us if you tried your hardest! Much more than that, she has significantly eased the pressures on us by her determination to get the job done. It has been an absolute pleasure dealing with both her and Joanne.
I don't doubt you recognise what a great job your Lambourn team does, and I'm well aware that we will be paying for the service we receive from Jones Robinson, but I am also well aware that it will be worth every penny when the bill comes."
"I would like to personally thank "Paula Rudge" for all her effort to get my sale exchanged. She is a Real Star, and she is very impressive. She worked harder then the solicitors by chasing them regularly and provides me an update about the progress. She is very keen to get he sale exchanged in time. She met all my expectation on the behalf of Jones Robinson. Keep up the Great Work Paula Rudge. Kudos..."
"For 10+ years Jones Robinson has managed a let property for us, mostly through the offices of Charlotte Moore and Anna Lyons. Throughout, we have found them to be professional, honest and hardworking. They have responded to queries promptly while being polite and respectful. This contrasts with our experience with another property managed on our behalf by a national company. This company displayed a lack of local knowledge, empathy, initiative and a poor attitude – exactly the opposite of our experience with Charlotte and Anna. We would thoroughly recommend them to manage your property."
"I highly recommend Jones Robinson Estate Agents. We purchased a house through them and I have been amazed by the service I have received from Jo and Toyah. They are both knowledgeable, professional, and a pleasure to deal with. I have had more communication from them, keeping me updated on everything, than I ever expected. Talking to them always brightens my day, and I will miss talking to them both. I would not consider using any other Estate Agents. Thank you Jo and Toyah. I really appreciate all the assistance you have given us."
Our Latest Update
We are delighted to have reopened our offices in line with the latest Government guidelines. Health and safety is our number one priority and you can rest assured we are doing all we can to protect the welfare of our staff and customers. Our processes have been adapted to meet the new social distancing rules. Please refer to our blog page under our 'About' tab for our latest update.