About Us

Placing value on your home.

At Jones Robinson, estate agents in Berkshire, Wiltshire and Oxfordshire, we have always valued your home, a phrase which has two meaning for us - not only because we will come and see you to tell you what your home is worth, but also because we realise how much it means to you … and now we’re committed to embark on a journey that will see us placing the ultimate value on all of our homes. As part of our mission statement, we are committed to achieving net-zero carbon emissions by 2030 or sooner, whilst helping our clients reduce their emissions too.

Just property…nothing else

We value property so much that it’s all we focus on – buying, selling, letting and property management. We are completely independent estate agents and can therefore offer impartial, honest advice. Our sole aim is to sell/let your property or find you a new home. We don’t work on a referral basis and only work with meticulously-selected third parties where we feel there is benefit to our clients. Along the way we have come across some brilliant associated businesses and we’re more than happy to put you in touch with them should the need arise.

Established & experienced estate agents

David Jones and Charles Robinson launched Jones Robinson in Newbury in 1998 with just 7 staff and a handful of properties. Since then the company has expanded to over 80 dedicated members of staff with additional offices in Devizes, Didcot, Lambourn, Marlborough and our latest new branch in Pewsey, as well as remaining at our original premises at Newbury. Our directors are

  • Charles Robinson, who started his property career in Newbury over 30 years ago and after gaining experience across London and the Home Counties, returned to Newbury to join forces with David Jones in 1998
  • Gary Church, resident Director at Didcot, whose company merged with Jones Robinson in 2005 to become Church Robinson
  • Beth Rawcliffe, who joined in 2015 after gaining a first class degree in maths at Liverpool University and was promoted to Sales Director in 2022

Our purpose

  • To help people move on with their lives

Our core values

  • We do the right thing
  • We practise open and real communication
  • We deliver on our commitments
  • We are the best we can be
  • We embrace new and innovative solutions to constantly improve what we do

Our mission

  • To reach a 25% market share of all property sales and lets in our region, whilst achieving Net Zero carbon emissions by 2030.

Professionally accredited

We are associated with the Association of Residential Letting Agents, the Tenancy Deposit Scheme and the Deposit Protection Scheme for your peace of mind, and we are members of the Property Ombudsman.

Complaints procedure

We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint, please put it in writing, including as much detail as possible. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.

What will happen next?

We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:

The Property Ombudsman Ltd
Milford House
43-45 Milford Street

01722 333 306

*Please note the following: You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case. The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.