Placing value on your home. At Jones Robinson, estate agents with offices in Berkshire, Wiltshire and Oxfordshire, we value your home. That simple phrase has two meanings for us. Of course, we value your home, as in we’ll come and tell you how much it’s worth. However, at Jones Robinson we also value your home – we realise how much it means to you. After all, it’s probably your most valuable asset.
We value property so much that it’s all we focus on – buying, selling, letting and property management. We are completely independent estate agents and can therefore offer impartial, honest advice. Our sole aim is to sell/let your property or find you a new home. We don’t work on a referral basis and only work with meticulously-selected third parties where we feel there is benefit to our clients. Along the way we have come across some brilliant associated businesses and we’re more than happy to put you in touch with them should the need arise.
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David Jones and Charles Robinson launched Jones Robinson in Newbury in 1998 with just 7 staff and a handful of properties. Since then the company has expanded to over 60 dedicated members of staff in offices at Lambourn, Marlborough, Devizes and Didcot as well as the flagship office at Newbury. Our directors are
We are associated with the Association of Residential Letting Agents, the Tenancy Deposit Scheme and the Deposit Protection Scheme for your peace of mind, and we are members of the Property Ombudsman.
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.
We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
43-45 Milford Street
01722 333 306
*Please note the following:You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case. The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.