Property Management
Managing a rental property effectively demands significant time, market knowledge, and a deep understanding of ever-changing legislation. For landlords, balancing diligent tenant care with stringent legal compliance can be a complex and demanding responsibility.
At Jones Robinson, our dedicated property management team is here to provide clarity and support. As trusted local experts managing properties across the South West, we look after your investment with professionalism and care. We are committed to protecting your asset, managing tenants, and ensuring seamless compliance, giving you complete peace of mind.
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Why Choose Jones Robinson to Manage Your Property
Choosing a property management company is a decision built on trust. You need a professional partner you can rely on to manage every aspect of your rental property, protect your investment, and navigate the complexities of lettings legislation.
At Jones Robinson, we are licensed members of ARLA (Association of Residential Letting Agents) Propertymark. This accreditation is your assurance that you are working with experienced and trained professionals. We adhere to a nationally recognised Code of Practice, and our accounts are independently audited, giving you complete peace of mind.
Furthermore, all client money is protected by a Client Money Protection (CMP) scheme. This combination of expert local knowledge and stringent professional standards makes us a trusted choice for landlord property management.
Dedicated Local Experts
Our specialist property management team is composed of 10 dedicated and qualified professionals. We currently manage over 1,000 properties across Newbury, Marlborough, Devizes, Didcot, and Lambourn, working with landlords based both in the UK and overseas.
This scale and experience mean we have a deep understanding of the local market and the expertise to deliver a first-class service. For landlords on our Full Management service, we provide a dedicated property manager who acts as your single, consistent point of contact.
Reliable, Proactive Compliance Management
One of the greatest challenges for landlords is keeping up with complex and evolving legislation. Our team's primary role is to ensure you are fully compliant.
As ARLA-licensed agents, our professionals undertake regular training to stay up to date with legislative changes and best practices. We manage all aspects of compliance, from arranging statutory checks to ensuring all documentation is correct. This is supported by regular property inspections and detailed reports (available on our Full Management service), giving you the assurance that your investment is being managed diligently and professionally.
Efficient Maintenance and Repairs
A well-maintained property leads to happier tenants and protects your asset's value. We make this process simple with an online maintenance reporting system, allowing tenants to report any issues 24/7.
This system ensures every request is logged accurately and can be assessed efficiently. We work with a panel of trusted, independent contractors to carry out repairs to a high standard. Your dedicated property manager will oversee the process, ensuring work is completed satisfactorily and costs are managed effectively.
Transparent Communication
Clear and consistent communication is at the heart of our service. Landlords who choose our Full Management service are assigned a dedicated property manager, giving you a single, professional point of contact for any queries.
We keep you informed with regular updates, monthly rental statements, and detailed reports following property inspections. This ensures you always have a clear picture of your property's condition and the actions we are taking on your behalf, providing you with complete oversight and peace of mind.
What’s Included in Our Property Management Service
We believe that comprehensive rental property management should be straightforward and transparent. Our property management services are designed to handle every detail, providing you with a clear process and a dedicated team to support you.
We have refined our service into two core packages to ensure your property is managed efficiently from day one:
| What is included in each management level? | Rent Collection | Full Management |
| Initial visit to assess your requirements, appraise your property and the current marketplace | ![]() | ![]() |
| Advice on the legal aspects of letting a property | ![]() | ![]() |
| Professional marketing including photographs, video tour, floor plans and social media content to attract the best tenants to your property | ![]() | ![]() |
| Accompanied viewings | ![]() | ![]() |
| Regular updates on marketing activity and viewing feedback | ![]() | ![]() |
| Comprehensive references of prospective tenants including Right to Rent checks, employment reference, previous landlord reference and credit checks * | ![]() | ![]() |
| Preparation of tenancy agreements | ![]() | ![]() |
| Arrangement of professional inventory & check out * | ![]() | ![]() |
| Collection of the first month’s rent | ![]() | ![]() |
| Bonding the tenant(s) deposit with the TDS insured scheme | ![]() | ![]() |
| Negotiating tenancy renewals and rent increases on your behalf * | ![]() | ![]() |
| Monthly rent collection and statements | ![]() | ![]() |
| Annual statements of account (available on request)* | ![]() | ![]() |
| Preparation and serving of Section 21 notice pack | ![]() | |
| Pre-tenancy property check | ![]() | |
| Transferring the utilities to the tenant(s) name(s) | ![]() | |
| Online maintenance reporting system | ![]() | |
| Dedicated property manager to deal with maintenance issues and repairs | ![]() | |
| Regular property visits including photographic reports | ![]() | |
| Deposit return process and negotiating any dilapidations | ![]() | |
| Compliance management throughout your tenancy | ![]() | |
| Rent and Legal Protection available for added peace of mind * * Additional costs apply as detailed | ||
Property Management Tailored to Every Type of Landlord
We understand that every landlord's situation is different. Whether you are letting your first property, managing a growing portfolio, or renting out a home from overseas, our lettings team has the expertise to support you. We tailor our service to provide exactly the support you need.
Our support extends even beyond lettings management. If your property requires updating, our refurbishment team can take the stress out of the process.
Frequently Asked Questions
What does property management involve?
How much does a property manager cost in the UK?
What’s the most important job of a property manager?
What is the biggest responsibility in property management?
What are the 5 P’s of property management?
Plan: Having a clear strategy for your investment.
Process: Using efficient, repeatable systems for rent collection, maintenance, and compliance.
People: Professionally managing all relationships with tenants, contractors, and the landlord.
Property: Maintaining the physical condition and value of the asset.
Profit: Managing the property efficiently to maximise your financial return.
