At Jones Robinson, we’ve always been guided by a simple yet profound purpose: to help people move on with their lives. Every property journey we support, every milestone we help our clients achieve, is driven by our unwavering commitment to this mission.
This year, that commitment has been celebrated in extraordinary ways, with two prestigious industry awards recognising our dedication to delivering exceptional service and results.
A Year of Outstanding Recognition
2024 has been a landmark year for Jones Robinson, filled with moments that highlight our team’s excellence and dedication:
1. EA Masters 2024At the EA Masters—the UK’s largest and most influential estate agency event—we were proud to win:
- Best Estate Agent for 2025 in both Sales and Lettings
- Best Sales & Lettings Estate Agent (Medium: 6-20 branches)
1. National Gold Award for Outstanding Customer Service
At the Negotiator Customer Service Awards 2024, held at Grosvenor House, London, we were named the National Gold Champion for Outstanding Customer Service.
This award holds special significance as it’s based entirely on real client feedback from platforms like Google, Trustpilot, and Facebook. With over 24,500 agencies competing nationwide, this recognition reaffirms our ability to make a meaningful impact on our clients’ lives.
Living Our Core Values
These achievements didn’t happen by chance—they are the result of our staff working by our Core Values every single day:
- We do the right thing: From honest advice to ethical practices, integrity guides all we do.
- We practise open and real communication: Our transparent communication builds trust and strengthens relationships with our clients.
- We deliver on our commitments: Our clients know they can count on us to follow through, no matter the challenge.
- We are the best we can be: Excellence is our standard, and we strive to exceed expectations at every turn.
- We embrace new and innovative solutions to constantly improve what we do: Whether adopting the latest technology or refining our processes, innovation is at the heart of how we serve you better.
These values not only define who we are but also drive us to achieve industry-leading results that truly help people move forward in their lives.
As our Director, Charles Robinson, shared:
"These recognitions are not just an award; they are a reflection of our values and our commitment to providing the best possible service to our clients - and a validation of the hard work and effort that each of our staff puts in every day. I could not be prouder of everyone."
Thank You to Our Clients
These awards and achievements are as much yours as they are ours. Your trust, feedback, and support inspire us to live up to our core values every day. Whether it’s finding your dream home, navigating a complex sale, or managing your lettings with care, we’re here to make your journey smoother, more positive, and stress-free.
We’re excited to carry forward the knowledge, inspiration, and pride from this incredible year as we continue to help people move on with their lives. Here’s to many more successes together, and as always, we remain committed to delivering award-winning service with a smile.
Our award-winning team is ready to help with all your property needs. Reach out to us on:
Devizes: 01380 730200
Didcot: 01235 816222
Lambourn & Hungerford: 01488 73337
Marlborough: 01672 556640
Newbury: 01635 35010
Pewsey: 01672 556640
Lettings: 01635 581991
Property Management: 01635 523707