Landlord Information

At Jones Robinson, we understand that every property and landlord is different and that landlords let a property for a variety of reasons.

Renting out your property requires careful planning. You will need a professional lettings agent that you know you can trust.

We work with all types of landlords as detailed below and will work with you to ensure that becoming/being a landlord is as stress-free as possible. Our dedicated and qualified lettings team will use their experience and expertise to deliver a first class service and support you at every step.

We can also offer you peace of mind with our emergency cover for your central heating and hot water, click on the link below for details of Jones Robinson Active Care.

First time landlords

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First time landlord

We can, of course, offer a full management service ensuring you have peace of mind throughout the entire process.

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Experienced landlord

You still may require our services to keep up to date with legislative changes

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Accidental landlords

We understand how important it is that we assist in finding the best tenants who will look after the property

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Portfolio landlord

Successful portfolio landlords want to work with a proactive agent who will act as an extension to their business

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Overseas landlord

Being overseas means knowing that everything is being taken care of for them

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To understand how we can tailor fit a service for you, contact us on 01635 581991.

ARLA Propertymark Members

As members of ARLA Propertymark, our company:

  • Is backed by a Client Money Protection (CMP) scheme *
  • Has experienced and trained professionals who are required to undertake regular training
  • Keeps up to date with complex legislative changes and best practice
  • Submits independently audited financial accounts to Propertymark
  • Is checked to ensure we meet all legal obligations
  • Adheres to a nationally recognised Code of Practice
  • Holds professional indemnity insurance

* As a Propertymark protected organisation, our Client Money Handling Procedures are covered in Propertymark’s Conduct and Membership Rules at
and our membership certificate can be viewed HERE for our Newbury, Lambourn and Marlborough offices and HERE for our Devizes office.

No Deposit Guarantee Scheme - Security & Protection for landlords 

We are now working with Flatfair to offer a no deposit option for tenants. This can replace a traditional tenancy deposit, giving landlords the same cover and protection as having a tenancy deposit in the bank, whilst making renting more affordable for tenants.

Tenants pay the equivalent of one week’s rent for a policy, which is non-refundable and provides you with the equivalent of a 10 week tenancy deposit (tenants can only pay a 5 week deposit on any assured shorthold tenancy under the current legislation). Tenants remain fully accountable for any damages or unpaid rents.

In the event of any financial loss or damage due to you, this is settled by the tenant or if they dispute the claim the evidence is sent for expert adjudication. If found in your favour, Flatfair will settle the claim with you and recover the costs from the tenants directly, along with any associated costs. Non-payment by the tenant at this stage may impact on the tenant's credit history.

Why would landlords choose a Flatfair no deposit scheme instead of a traditional deposit?

  • Speeds up the rental process
    Flatfair helps tenants reduce the upfront cost of renting, which can help speed up the process and reduce void periods.
  • Provides security & protection
    Flatfair provides 10 weeks cover, twice the amount of a traditional deposit.
  • Helps to attract a wider audience
    By giving you the potential to attract a wider audience of tenants, you can increase demand and reduce the time taken to rent.
  • Supports accountable tenants
    Tenants remain fully accountable for looking after your property and making rental payments, with us only making payment to you in the event of a fair claim at the end of the tenancy. Claim disputes are settled by The Dispute Service (TDS) and we will pay you within two working days.
  • Reduces paperwork & hassle
    A Flatfair no deposit policy is not a traditional deposit, so it doesn’t need to be registered with one of the deposit protection schemes, which can save landlords time and money.


We believe in being completely upfront regarding our fees - so you can manage the cost effectively and don't have to worry about any hidden charges along the way.

All fees shown below are inclusive of VAT.

All services are entered into on a Sole Agency arrangement for 12 weeks

Rent Collection Service – 10.8% incl. VAT

Premier Rent Collection Service – 13.2% incl. VAT

Full Managed Service – 15.6% incl. VAT

Premier Managed Service – 18% incl. VAT

Each tenancy is subject to a set-up fee equivalent to 60% of the first month’s rent Inc. VAT and a deposit protection administration fee of £3.60 per month incl. VAT.

A referencing charge will be applied to your account at the cost of £48.00 incl. VAT for each tenant or guarantor named on the tenancy agreement.

Inventory and check out costs will be applicable for each tenancy; this includes updating the inventory if required. The cost for the inventory is taken at the start of the tenancy and the cost for the check-out is taken once notice is served towards the end. These costs include VAT and vary dependent upon the size of the property and whether it is Furnished or Unfurnished.

Inventory & Schedule of condition report


1 Bed

2 Beds

3 Beds

4 Beds

5 Beds
















Additional Charges

Tenancy extension/renewal - £90 incl. VAT.

Providing additional printed copies of the inventory or tenancy agreement £36 incl. VAT.

Checking and making any alterations requested by the Landlord’s solicitor to our standard Tenancy Agreement: £60.00 incl. VAT per hour or part of an hour.

Visits during a void period using our caretaking service £72.00 incl. VAT per visit on the basis of one visit per week to take place during office hours.

Cost to hire electric/oil fired heaters when tenants are without heating is subject to a fee of £12.00 incl.VAT per heater per day.

Preparation of documentation for County Court proceedings of TDS adjudication will be £120.00 incl. VAT and attendance at court or any tribunal on the Landlord’s behalf will be charged at £240.00 incl. VAT per half day.

Duplicate/copy statements can be provided to the Landlord or accountant for a fee of £12.00 incl. VAT per statement or £120.00 incl. VAT for all statements covering the tax year.

Arranging a residential Energy Performance Certificate (EPC) £100.00 incl.VAT.

Jones Robinson Active Care offers complete peace of mind throughout the course of the tenancy and depending on your heating system is available at a cost between £34.99 & £37.99 incl.VAT.

If a tenant(s) introduced to the property by Jones Robinson enters into a binding contract to purchase the property a fee of 1.86% incl. VAT of the purchase price is payable to Jones Robinson within 10 days of the completion of the sale.