Property Manager Charlotte scoops Outstanding Performance Award!

Charlotte Moore, one of our team of Property Managers, was delighted to accept her certificate for Outstanding Performance for 2017 in relation to customer feedback which was collected and analysed by independent review company BoomerangCRM.

 Charlotte joined Jones Robinson’s offices in Newbury in 2016 and some of the comments she has received from customers are:

 “Charlotte has been awesome! She has amazing customer service skills. I have been very happy so far with everything and any problems I have had have been dealt with very quickly.” – Thomas B

“Charlotte has been very good, her communication skills are amazing. There have been no problems at all in regards to the property or the tenancy.” – Rebecca G

“I’ve had no issues  at all which is pleasant. Charlotte is always on hand and very helpful.” – Rhys M

“Charlotte has been very good. I normally speak to her via email and she is super responsive. In regards to maintenance issues I have reported them and they have been dealt with quickly.” – Oliver S

“Really happy with the service received, I have had no issues at all. Happy with the contact I have had with Charlotte, who has been very helpful. No issues at all with the service.” – Ann T

 Managing director Charles Robinson commented, ‘This is a fabulous achievement for Charlotte who has quickly become one of our most trusted and valued members of staff. The quality, experience and local knowledge of our teams enables us to provide our customers with the best possible service and we recognise that without the calibre of staff and our excellent retention rates we wouldn’t be anywhere near as successful as we continue to be.’


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